Effective Performance Counseling
Removing the mystery and apprehension of addressing employee behavior or performance problems
About the Course
Counseling an employee due to performance issues is not the most fun part of the job of being a leader. No one looks forward to these conversations, but they are a necessary part of being a successful leader.
This workshop provides a time-proven method for conducting productive performance counseling. You will learn how to engage a problem employee confidently and competently... and most importantly, how to address the problem in the most constructive and effective way. If you find yourself avoiding these “moments of truth”, you won’t after you complete this workshop.
"When an employee demonstrates a behavioral or performance problem over a period of time, they have “earned” the conversation."
The Workshop
When you complete this workshop, you will be able to...
- Understand the “Achievement Potential Matrix”, the 4 Key Employee Types and the leadership actions that relate to each type.
- Address any employee behavioral or performance issue with confidence.
- Create the right climate and setting for the most constructive counseling sessions.
- Get an employee to own his or her behavior or performance problem.
- Use The 6-Step “Counseling Road Map” – a time proven method to deal directly and confidently with any employee performance or work conduct problem.
- Reduce any stress or anxiety you may feel when with dealing with a difficult or problem employee.
- Build stronger teams by balancing the workload of your staff where everyone contributes.
- Practice with three realistic counseling scenarios to decide how you would deal with these employees.
We Will Provide:
- Downloadable Workbook, Handouts, Self-Test, and Reference Guides
- Counseling Discussion Planner
- Real Time Practice with example counseling scenarios: How would you deal with these employee issues?
- Recommendations for each scenario
Pre-work:
To Prepare for the workshop, you will complete the following brief steps:
- Complete the Performance Counseling Self-Test- To help you determine where you are now so that you can gauge your progress and improvement over time.
- Review the Performance Counseling Discussion Planner- A fantastic tool to help you prepare for a counseling. session.
Post-work:
Opportunities to apply what you have learned
- Look for a legitimate opportunity to apply the techniques and recommendations from this workshop using the Counseling Road Map.
- Complete a Counseling Discussion Planner before you meet with this person.
Why Should I Take This Course?
Sometimes, when people get promoted to a supervisor position, they feel uncomfortable addressing performance problems, particularly if they were promoted from among their peers. Dealing with employee issues just comes with the territory. This workshop will give you the techniques and confidence to effectively and constructively confront employee performance and behavior problems.
Our Convenient Workshop Format –
With Follow Up Support
Everyone learns differently and at a different pace. We design our workshops to allow you to proceed at your own pace and at your convenience. All of our workshops follow a simple, effective process.
- Complete the Pre-Work and Self-Tests. This helps you prepare for what you are about to learn.
- Download the Workbook and Workshop Support Materials. Make sure you have copies of these materials before you start the video program.
- Complete the Workbook. At various times during the program, we will instruct you to stop the video and complete and exercise in your workbook.
- Complete Your Post-Work. Each workshop includes highly recommended actions to apply what you have learned.
- Review the workshop at any time. Your workshop is available anytime - 24/7 - at home, work or on the go. View the course materials on your desktop, tablet or smart-phone.
- Join us for an Interactive Webcast. We understand that each situation is unique, and that you may have specific questions related to your specific circumstances. Your enrollment in any workshop entitles you to enroll in our monthly webcasts. During these online webcasts, you can ask the questions that matter most to you to one of our qualified instructors in a live, real-time conversation.
Who Should Take This Workshop?
- Any boss who wants to feel in complete control of an employee counseling session.
- Anyone who would like to learn how to reduce or eliminate most employee behavior or performance issues and increase morale overall by balancing the workload of your team.
What Students Have to Say
"I gained a good deal of knowledge and have more confidence in dealing with my staff."
"The counseling scenarios helped me learn and think ahead."
"Guy’s real examples of work life situations was very helpful."
"I am a new supervisor. I really needed to learn these counseling techniques."
Certificate of Completion
If you complete all 6 workshops in the “Essential Leadership Skills Series”, you will be able to download a professional Certificate of Completion, which we hope you will proudly display.
Your Instructor
I am the founder of Leadership Means. I can still vividly remember
the first time I had to counsel an employee due to his
unsatisfactory performance. My heart was definitely pounding.
But I followed the steps I had taught others when I was in the
training department and I had a successful outcome.
I have over 30 years’ experience in developing and facilitating
leadership and personal development courses. I have taught more
than 5,000 managers and supervisors how to increase the level of
commitment and engagement of their employees. I also spent
many years of my corporate life in line management positions. So,
I have had the opportunity to use the same skills I have taught in
class. I’ll tell you about my successes, but just as importantly, I
tell you the mistakes I made so the you can avoid them. I promise
you will learn a lot and have some fun in the process.